Cancellation and refund policy
Clear timing. No surprises.
One policy applies across the website, scheduling flow, and payment process.
Effective September 4, 2026
At least 24 hours before
Cancel at least 24 hours before the scheduled start time to receive a refund to the original payment method. You may also request a different available time instead.
Inside 24 hours
Cancellations made less than 24 hours before the scheduled start time are normally nonrefundable. If something unexpected happens, email nopeitshuman@agentmail.to. One discretionary reschedule may be offered, but it is not guaranteed.
Five-minute fit guarantee
During your first conversation, take the first five minutes. If it does not feel like a fit, say so and end the call within those five minutes. The full session price will be refunded to the original payment method.
Late arrivals and missed calls
The call ends at the originally scheduled time. A late arrival does not extend the session. If you do not answer after reasonable attempts during the booked window, the conversation is treated as missed and is not refundable.
If the service cancels
If Nope, It’s Human cannot place the call as scheduled, you may choose an available replacement time or a full refund.
Refund timing
Approved refunds are submitted promptly. The time required for the credit to appear is controlled by Stripe, your card network, and your financial institution.